Appointments

GP Appointments

Book an Appointment via the Consulting Room.

At Highlands Surgery we offer a range of services with Doctors, Nurses and our Health Care Assistant.

Urgent Same Day Appointments

The way in which we now deal with our urgent same day appointments is through the Sovereign Health Network ‘hub’ – please note that three practices in total operate through the ‘hub’ and therefore it could be a clinician from another practice who accesses your records.

The steps to achieve same day treatment, should you need it:

  • telephone the surgery on 01329 845777, should you require a same day urgent appointment
  • if you consent, you will then be placed onto the ‘hub’ telephone triage list, where a clinician will call you back. (please be aware that this is a same day service, please be patient as a call back may take a few hours dependent on the volume of the list)
  • await a call back, the ‘hub’ will only try to call twice and will come through as an unknown/private number.
  • you will then be triaged over the phone by a clinician who will give you advice, issue a prescription or make you an appointment.

Please be aware that if you miss both calls from the ‘hub’ then you will have to contact your surgery and be placed back on the list.

Routine Appointments

You can contact the surgery with non-urgent matters via the e-consult service, your eConsult will be reviewed and you will be contacted with the outcome – this may be via text, telephone consultation, video consultation or face-to-face appointment.

GP’s are supported by Pharmacists and Nurses to deliver your care, sometimes you may be seen by a clinician who is not a GP.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible using our online form in order for us to give the slot to someone else.

Practice Nurses and HCSWs

In a number of cases it might be worth considering an appointment with a member of the Nursing Team rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Nurse and HCSW appointments are available to book at reception online, by telephone or in person.