Contacting your surgery this summer

As we prepare for the summer holidays, we continue to see a high level of demand and requests to see our GPs.

Throughout August, we will be offering an urgent only same day service for patients needing a GP for advice/an appointment. This is so that patients can be dealt with promptly on the day that they contact us.

We are asking our patients to:

  • Contact us by telephone or come to the surgery
  • Contact us for urgent appointments only (Please see the the FAQs for guidance on what is considered urgent)
  • Contact us on a day when they are available to be seen that day
  • Order your repeat medication in good time for your holiday
  • Book blood tests and nurse appointments when you are asked to
  • Attend any annual review appointments that you are invited for an existing condition
  • Ensure you are looking after yourself and keep a stock of: sun cream, cold drinks, insect repellent, hayfever medication, simple pain relief

What to do if you are unsure:

We are currently not offering GP appointment requests through eConsult or our website, requests can only be accepted by telephone or in person.

All our other digital services are still available on our website and via the NHS App, such as ordering repeat prescriptions. You can also still access the self-help information on a wide range of conditions via the eConsult system and can of course also come into the practice to discuss any immediate care needs with our team.

Phone lines are open Monday to Friday between 8am-6.30pm. We appreciate your support in keeping the phone lines open for those who are very unwell and need urgent care. A GP will triage your request and if they feel it is not urgent to be seen may offer you some self-care advice instead.

If you struggle to get through on the phone at peak times, there may be too many people in the queue in front of you not allowing you to dial in. If your problem is not urgent, please use our digital functions on our website, or ring back when the lines are less busy.

Our focus remains on seeing patients with the highest priority medical problems in our community and anyone that needs urgent clinical care will be seen.

Find more information in our INSERT TO FAQs