Patient engagement meeting to discuss patient concerns about Sovereign Health Partnership

Patient engagement meeting to discuss patient concerns about Sovereign Health Partnership

Virtual meeting – Tuesday 7th December, 5:30pm – 6:30pm

Over the past weeks we’ve been made aware of a number of our patients who are still having frustrations with our Sovereign surgeries. Whilst we are helping hundreds of people every day, we also know that our demand continues to be very high and others are struggling to get access to the help and support that they need.  These are issues faced nationally by Primary Care and by us as well.

Earlier in the summer, we committed to holding regular patient feedback events, and with the many questions we get about telephone lines, eConsult and how to access the surgeries, now seems like a good time to get together again and have an open discussion on various topics. 

We will update you on the changes we have made to our eConsult process since the summer and our flu- and COVID booster clinics, but we’d like use most of the event as an opportunity for you to ask questions of our management team.

With rising COVID numbers causing concern this will be a virtual event held on Tuesday 7th December from 5.30-6.30pm.

Pre-registration is necessary via Eventbrite here: https://www.eventbrite.co.uk/e/sovereign-health-partnership-patient-engagement-event-tickets-207953092297

We want to involve as many people as possible and we are trying to spread the word to our patients, so we appreciate any support you can provide in sharing the details of the event with others. This is particularly important for our non-digitally enabled patients – we make every effort to let them know of these opportunities but we know it’s not always easy for them to take part, so if you can help a friend or relative to attend, please do. A summary of the event will also be published on our website for those who can’t attend.

Please note, we are also regularly meeting patient representatives face-to-face and have reached out to recently formed forum groups, PPG representatives, local councillors and stakeholders. We are also working closely with our local CCG (Clinical Commissioning Group), who will be present at the event too.

We know that as a practice and community, we are all motivated to support our patients in the best way possible and we are very keen to work together to provide the best health care outcomes for our communities.

If you have any queries regarding access to this event, please email fgccg.sovereign.comms@nhs.net.